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Frequently asked questions —
To make your shopping experience comfortable and clear, we've gathered the most important questions about shipping, installation, exchanges and returns, warranty, and customization options. Here, you'll find concise answers to help you decide quickly and choose the right product for you. And if you still have any questions, our customer service team is ready to help you at any time.
We deliver to all governorates. Delivery time is typically between [X–Y] business days within [nearby areas] and [Z–W] business days for other governorates. Shipping costs are calculated based on address and weight/size, and the amount will be shown before order completion.
We provide installation services by certified technicians for select products. In some cities, installation is free, while in others, a nominal fee is charged upon checkout. Installation includes assembly, balancing, and ensuring parts are in good condition.
You can exchange/return within [7–14] days of receipt, provided that the product remains in its original condition, with the invoice and packaging. In the event of a manufacturing defect, we will bear the full shipping costs; otherwise, the shipping and service fees will be deducted.
Yes, a [X] months/year warranty against manufacturing defects depending on the product (mentioned on the product page). The warranty covers the frame, hinges, and mechanisms, and does not cover misuse, improper storage, or liquids.
We offer customization options (sizes, fabrics, wood colors) for selected products. The lead time is typically [2–4] weeks depending on the design and material availability. The price and lead time will be revealed after specifications are confirmed.